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Norstar Call Pilot 100 Voice Mail System New
When buying a telephone system consider your options for an appropriate Voicemail system.
Be sure to check if the voicemail system is compatibile with your phone system. Make sure any phone system you are considering is capable of working with a wide range of third-party voicemail systems. By keeping your options open, you will minimize the chance of getting stuck with an overpriced voicemail system.
There are many features in today's voicemail systems that will help you communicate with people outside your company and inside. Features include:
• Broadcast messages
• Send messages in text formats to email
• Play messages or fax documents on demand
• Tutorial
• Greeting Recording Time
• Greeting Type
• Number of Greetings
• Transfer Type
• Answer Message
• Confidential Messaging
• Future Delivery
• Return Receipt
• Unified Messaging
• Fax Options
• Message Notification
• Cut Through Paging
• Message Time
• Number of Messages
• Number of Days
• Message Order
• Forwarding
• On Call
• Copy Message
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| | AN IMPORTANT MESSAGE FROM BELL
Regarding Voicemail fraud
We have received several complaints about voicemail fraud Several cases of fraud with respect to business voicemail equipment have been brought to our attention. These cases involve experienced criminals that illegally gain access to company voicemail systems and then place long distance calls from within those systems. This is part of an illegal global trend Many businesses and phone companies around the world have recently fallen victim to this fraud. Fraudsters most often call a business after hours, and then employ a variety of manual and automated techniques to try and guess at the passwords used to protect access to voicemail equipment. If these passwords have not been changed from their default settings, or if passwords are used that are easy to guess at (such as 1234 or 1111), it is fairly easy for these criminals to gain access to voicemail equipment. Once inside, long distance calls are initiated, resulting in unexpected charges. Take steps to protect yourself
Today's sophisticated voicemail system comes with safeguards to preven this kind of exploitation. However, like locks on your car or on your house, they have to be used properly in order to be effective. Here is what you can do to increase protection for your business: • Ensure that your employees change the manufacturers' default password immediately upon being assigned a voicemail box, and that they are reminded to change the password frequently thereafter. • Program your voicemail system to require passwords with a minimum of 6 characters (8 is preferred - the more complex the password, the more difficult it is to guess). • Train your employees not to use easily-guessed passwords such as their phone numbers, the number of their phone extension, or very simple number combinations. • When assigning a phone to a new employee, never make the temporary password the employee's telephone number. • Program your voicemail system to force users to change their password at least every 90 days. • There is a feature called "through-dialing" that allows you to make long distance calls from within your mailbox when you are at an offsite location. Validate if the through-dialling feature is needed, and if not ask your equipment support provider to disable it. • If you decide to keep through-dialing enabled, then it is important that you generate and monitor through-dialing reports to ensure your mailboxes are not being abused. • Remove all unassigned mailboxes. While these precautions are of a general nature, and might not protect every aspect of an individual telephone system, they will go a long way to reducing your vulnerability to this type of fraud. We encourage you to contact your equipment support provider to discuss your particular configuration in
greater detail. Remember that you are responsible for paying for all calls originating from, and charged calls accepted at, your telephone, regardless of who made or accepted them. If you have general questions about voicemail equipment protection and have a Bell maintenance contract, contact us at 1 866 350-7689. Otherwise, contact your equipment support provider. Are you a victim? If you suspect you have been a target of criminal activity it is your responsibility to contact the local authorities immediately. Bell will be pleased to co-operate with you and assist in a formal criminal investigation with your consent and at the request of the police or relevant local authorities.
Our Message
Whether it is Bell, Navigata or Allstream or any other supplier of lines, none of these telecom line resellers will take responsibility any longer for fraudulent long distance charges with customers. You may not have been a victim of this fraud yet, but we at CTT Telcom can help reduce / prevent this constant breach in security where these criminals hack into telephone systems each and every day, and run up excessive long distance charges without you even being aware. Ensure your company has taken the most secure measures to reduce / prevent the chances of becoming a victim of fraud. Call now to discuss.
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